At MyGiglists, we understand that plans can change. Life happens, dates shift, and events sometimes need to be rearranged. Our cancellation policy is designed to protect both our clients/employers and our verified musicians, ensuring fairness, transparency, and a seamless experience for everyone involved.

This policy applies to all bookings made through the MyGiglists platform.

General Cancellation Rules

• All cancellations must be made directly through your MyGiglists account or by contacting our support team.
• Cancellation fees are calculated based on how close the cancellation is to the event date.
• Refunds (where applicable) are returned to the original payment method.

Cancellation Timeframes & Refunds

• Cancellation Within 24 Hours of Booking
  • We offer a 24-hour grace period for all new bookings.
  • 100% refund if cancelled within 24 hours, provided the event date is more than 14 days away.
  • If the event is less than 14 days away, the standard cancellation policy applies.
• Cancellation 15 Days or More Before the Event
  • Full refund of the booking fee, minus a 10% administrative fee.
  • This fee covers verification, communication, and musician reservation time.
• Cancellation 8–14 Days Before the Event
  • 50% refund of the total booking amount.
  • This reflects the likelihood that the musician may not secure another engagement within this short window.
• Cancellation 7 Days or Less Before the Event
  • No refund.
  • At this point, the musician has committed their date, declined other bookings, and may have made necessary preparations for your event.

Last-Minute Changes

• If you need to change event details (venue, time, duration, or performance expectations), MyGiglists will do our best to accommodate:
• If the assigned musician accepts the changes, the booking continues smoothly.
• If the musician cannot accept the change, the situation will be treated as a cancellation and standard cancellation fees apply.

Force Majeure (Unforeseen Circumstances)

• We understand that emergencies happen. If the cancellation is due to circumstances beyond your control—such as severe illness, government restrictions, natural disasters, or security situations—MyGiglists will:
  • Review the case individually,
  • Request reasonable evidence if needed,
  • Work toward a fair and compassionate resolution, which may include partial or full refunds depending on the situation.

Musician-Initiated Cancellations

In the rare case that a musician cancels:

• Clients/employers receive a full refund.
• MyGiglists will assist in securing a replacement musician at no extra cost.
• Priority support is provided to minimize disruption to your event.

No-Show by the Client/Employer

• If the client/employer or event organizer fails to provide access, communication, or necessary conditions for the musician to perform:
• It will be treated as a client/employer cancellation with no refund.

Refund Processing Time

• Approved refunds are processed within 5–10 business days. Timing may vary depending on your bank or payment provider.

Our Commitment to Fairness

This policy exists to:

• Protect musicians who dedicate time, rehearsal hours, and bookings to your event.
• Ensure clients/employers are treated with respect, clarity, and fairness.
• Maintain a trusted, professional ecosystem for live music booking in Lagos and beyond.

At MyGiglists, we believe great events start with great relationships—and that includes being transparent about how cancellations are handled.